Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit https://www.qantam.co.za (the “Site”) or submit an order or any data required for services requested from Qantam Risk Assessment (Qantam)

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

1. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies are used to improve our service to you. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
2. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
3. We treat this data as non-personal information, except where we are compelled to do otherwise by law or legal authority.
4. Qantam only uses this data in aggregate form and we may provide this aggregate information to our partners about how our customers, collectively, use the Website, so that our partners may also understand how users make use of the Website.

Your Personal Information

You may provide personal information to us either directly or indirectly (through an agent acting on your behalf, a broker or insurer), by completing an application for our services or requesting further information about our services, whether in writing, through our website, over the telephone or any other means. By providing this information you hereby consent for this site and Qantam to use these details to reply to requests for information, quotes or any other kind of service requested by the User.

Information which we may collect about you:

1. Company name, email address, first name, last name, address and phone number.
2. Records of correspondence or enquiries from you or anyone acting on your behalf;
3. Details of assessments you carried out with us;
4. Qantam may ask additional questions to ensure that our website and content we provide is in line with your needs.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and personal data provided by you the User.

Qantam takes your privacy and the protection of your personal information very seriously, and we will only use your personal information in accordance with this policy and applicable data protection legislation.

1. Your personal information is stored by third-party client relations management system and other third-party party tools for managing appointments, by opting in to either of the above mentioned forms, the User hereby grants consent that your personal information may be store on the above mentioned management systems. If you do not wish for your personal information to be stored in a such a management system, please contact us directly on care@qantam.co.za and specify that you do not wish for your personal information to be stored on our third party systems. Please note that should your details not be stored on our third-party system, we may not be able to provide you with all our services.
2. Where you provide us with the personal information of third parties you should take steps to inform the third party that you need to disclose their details to us, identifying us. We will process their personal information in accordance with this policy.
3. We have implemented reasonable technical and operational measures to keep your personal information secure
4. All our data is stored securely within the Microsoft Azure environment across the EU and South African Data Centers

We use your information to provide you with a better service, and in particular for the following reasons:

1. To provide you with services you have requested and notify you about important changes or developments to these services;
2. To respond to your inquiries and/or complaints or process your requests in relation to your information;
3. To follow up as part of our customer care procedures;
4. To update our records about you;
5. For internal record keeping;
6. To improve our products and services;

Qantam processes your personal information for the purposes outlined above where:

1. The processing of your personal information is necessary to perform a service or enter into a contract with you;
2. The processing of your personal information is necessary for us to comply with legal and regulatory obligations; or
3. The processing is necessary to support our legitimate interests in managing our business (or those of a third party) provided such interests are not overridden by your interests and rights.
4. If you do not provide the information we need, we may not be able to provide our services to you. Where you provide us with the personal information of third parties you should take steps to inform the third party that you need to disclose their details to us, identifying us. We will process their personal information in accordance with this Policy and our Data Protection Statement

We may disclose your personal information to the following third parties:

1. Other companies in the Qantam group of companies;
2. Selected third parties to provide us with services, including companies that provide us with technical support and assistance in respect of the Website, companies that provide back-office services, companies that provide hosting services or, that track the Website’s activities and analytics;
3. Professional advisers, judicial, regulatory and law enforcement bodies;
4. To the an agent acting on your behalf; e.g. a broker or insurer; and
5. a third party that acquires all or part of our assets or shares, or that succeeds us in carrying on all or a part of our business, whether by merger, acquisition, reorganisation or otherwise.

We may retain your personal information indefinitely, unless you object, in which case we will only retain it if we are permitted or required to do so in terms of Applicable Laws. However, as a general rule, we will retain your information in accordance with retention periods set out in Applicable Laws, unless we need to retain it for longer for a lawful purpose. (For example, for the purposes of complaints handling or disputes etc)

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at care@qantam.co.za.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil services we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, to South Africa

In the event of a data breach, we will notify you within 72 hours of the breach and the steps taken to resolve the issue.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Should you have opted in for any of our services, email communications or to be contacted by Qantam Risk Assessment, by providing any Personal Information and wish for your details to be deleted, please contact us by e-mail at care@qantam.co.za.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at care@qantam.co.za

Should you feel that your complaint has not been dealt with in a correct matter or if you are not satisfied with the result of your complaint you may lodge an official complaint with the Information regulator by way of email on complaints.IR@justice.gov.za

Thank you for your interest in Qantam Risk Assessment. We hope your visit to our website is pleasant and productive.